Support messaging service down

Incident Report for Turtl

Resolved

Incident resolved.

Posted Feb 22, 2024 - 15:00 GMT

Monitoring

The majority of functionality has been restored to normal. We are monitoring the progress.

Posted Feb 22, 2024 - 12:42 GMT

Identified

Intercom has identified the problem and their development team are implementing a fix.

Posted Feb 22, 2024 - 11:02 GMT

Update

Intercom is still investigating the issue. In case of any emergencies, please contact your account’s CSM for support.

Posted Feb 22, 2024 - 10:23 GMT

Investigating

We have been notified by our instant messaging provider that there is an issue with receiving messages which they are currently looking into. In the meantime, if you have any issues please visit our knowledge base articles at https://support.turtl.co/en/.

Posted Feb 22, 2024 - 09:17 GMT

This incident affected: Support web chat.